KBT Battery (“KBT Battery”, “we”, “our” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit https://www.kbtbattery.com, submit an inquiry, request a quotation, communicate with us, or otherwise use our website and services.

This Policy applies to information collected through our website, contact forms, inquiry forms, email communications and related online services. It does not apply to third-party websites, services or platforms that we do not control.

1. Who We Are

KBT Battery is a supplier of lithium-ion battery packs, polymer lithium-ion batteries, cylindrical lithium-ion cells, battery chargers and customized battery pack solutions.

Website: https://www.kbtbattery.com

Email: info@kbtbattery.com

Address: Room 901, Block B, Building B5-1, Junfeng Industrial Zone, Heping Community, Fuhai Subdistrict, Bao’an District, Shenzhen, China.

If your company operates under a registered legal entity name, please replace “KBT Battery” in this Policy with that legal entity name where appropriate.

2. Information We Collect

We may collect the following categories of information:

Information you provide to us

When you submit a contact form, inquiry form, quotation request, product customization request or email, we may collect:

• Name, company name and job title
• Email address, phone number, country or region
• Product interests, battery type, voltage, capacity, quantity, application and technical requirements
• Company information, project details, shipping or delivery preferences
• Message content, attachments and any other information you choose to provide

Information collected automatically

When you visit our website, we may automatically collect limited technical information, such as:

• IP address
• Browser type, device type and operating system
• Pages viewed, referring URLs, date/time of visit and website interaction data
• Cookie identifiers and similar tracking information

Business and transaction information

If you purchase products, request samples, arrange shipping, or enter into a business relationship with us, we may collect information necessary to process the transaction, including billing details, delivery information, order records and related correspondence.

We do not intentionally collect sensitive personal information unless it is necessary for a specific business or legal purpose and you provide it to us.

3. How We Use Your Information

We use personal information for the following purposes:

• To respond to inquiries, quotation requests and product questions
• To evaluate product requirements and recommend suitable battery solutions
• To prepare quotations, samples, orders, invoices and shipping arrangements
• To provide customer service, technical support and after-sales communication
• To operate, maintain, secure and improve our website
• To analyze website usage and improve user experience
• To send business communications, product updates or marketing information where permitted by law
• To prevent fraud, spam, misuse and unauthorized access
• To comply with legal, regulatory, tax, customs, export control and accounting obligations

Where required by applicable law, we rely on one or more legal bases to process personal information, including your consent, performance of a contract or pre-contractual steps, our legitimate business interests, and compliance with legal obligations.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to make the website work properly, remember preferences, understand website traffic and improve our services.

Types of cookies we may use include:

• Essential cookies: required for website security, forms and basic functionality
• Preference cookies: used to remember language or display preferences
• Analytics cookies: used to understand how visitors use our website
• Marketing cookies: used to measure or improve advertising and marketing activities, if applicable

You can control cookies through your browser settings. Blocking certain cookies may affect website functionality. If we use a cookie banner or consent tool, you may also manage your preferences through that tool.

5. How We Share Information

We do not sell your personal information.

We may share personal information only when necessary for the purposes described in this Policy, including with:

• Website hosting, email, IT, security, analytics, CRM and business service providers
• Logistics, shipping, payment, customs, inspection or certification partners where needed to process orders or samples
• Authorized employees, contractors, affiliates or manufacturing partners who need the information to respond to your request or provide services
• Professional advisers, such as lawyers, accountants or auditors
• Government authorities, regulators, courts or law enforcement agencies when required by law or to protect legal rights
• A successor or relevant third party in connection with a merger, acquisition, restructuring or transfer of business assets

Service providers are expected to use personal information only as necessary to provide services to us and to protect it appropriately.

6. International Transfers

Because we work with customers and service providers in different countries, your personal information may be processed in China or in other countries where we or our service providers operate. These countries may have data protection laws different from those in your location.

Where required by applicable law, we take appropriate steps to protect transferred personal information, such as using contractual safeguards, limiting access and applying security measures.

7. Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Policy, including to respond to inquiries, maintain business records, complete transactions, provide support, resolve disputes and comply with legal, tax, accounting, customs or regulatory obligations.

Inquiry and business communication records may be retained for a reasonable period so we can manage ongoing projects, future orders, warranty questions and customer support. When information is no longer needed, we will delete it, anonymize it or securely retain it where required by law.

8. Data Security

We use reasonable administrative, technical and organizational measures to protect personal information from unauthorized access, loss, misuse, alteration or disclosure. However, no website, email system or internet transmission is completely secure. Please avoid sending highly sensitive information through website forms or unsecured email.

9. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict certain processing activities
• Request a copy of your personal information in a portable format
• Withdraw consent where processing is based on consent
• Opt out of marketing communications
• Lodge a complaint with a data protection authority

To exercise your rights, please contact us at info@kbtbattery.com. We may need to verify your identity before responding to your request.

10. Notice for California Residents

If the California Consumer Privacy Act, as amended by the California Privacy Rights Act, applies to our processing of your personal information, California residents may have additional rights, including the right to know, access, correct, delete and opt out of the sale or sharing of personal information, and the right not to be discriminated against for exercising privacy rights.

We do not sell personal information. We also do not knowingly share personal information for cross-context behavioral advertising unless disclosed and permitted under applicable law.

To submit a California privacy request, contact us at info@kbtbattery.com.

11. Children’s Privacy

Our website and products are intended for business customers and are not directed to children. We do not knowingly collect personal information from children under 16. If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to delete it.

12. Third-Party Websites and Embedded Content

Our website may contain links to third-party websites or embedded content such as videos, maps, social media links or external resources. Third-party websites may collect information about you according to their own privacy policies. We are not responsible for the privacy practices of third-party websites.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our website, business operations, legal requirements or privacy practices. The updated version will be posted on this page with a revised “Last updated” date.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact us:

KBT Battery

Email: info@kbtbattery.com

Address: Room 901, Block B, Building B5-1, Junfeng Industrial Zone, Heping Community, Fuhai Subdistrict, Bao’an District, Shenzhen, China.